This column deals with some aspects of change management processes experienced almost in any industry
impacted by the digital revolution: how to select, create, gather, manage, interpret, share data and information either
because of internal and usually incremental scope - such learning, educational and re-engineering processes - or because of external forces, like mergers and acquisitions,
restructuring goals, new regulations or disruptive technologies.
The title - I Changed My Mind Reviewing Everything - is a tribute to authors
and scientists from different disciplinary fields that have illuminated my understanding of intentional change and decision making processes
during the last thirty years, explaining how we think - or how we think about the way we think.
The logo is a bit of a divertissement, from the latin divertere that means turn in separate ways.
How to cite this column?
icm2re [I Changed my Mind Reviewing Everything ISSN 2059-688X (Online)]. Edited and published by Brunella Longo.
Full-text accessible at http://www.brunellalongo.co.uk/icm2re/
- 5.5 | May 2016: Three good reasons for the UK to stay in Europe
Open letter to Her Majesty the Queen on Brexit
[…] I thought I should start saying you were still on the hook of your friend Margaret Thatcher’s position, epitomised with her famous triple “No, no, no” to Jacques Delors’ plans for Europe in the Autumn of 1990 […]
- 5.4 | Apr 2016: Knowdging and visions of paradise
Language and rhetoric of behavioural economics. Part 3 of 3: Frame yourself before framing the question
[…] We all tend to be demotivated and frustrated when we see the abuse of power exercised by individuals who have control on the information available to others and in a position to distort people choices. Is exactly at that point that the only way forward is to reject the rotten-to-the-core assumption and go further in re-framing the available information. […]
- 5.3 | Mar 2016: Knowdging and visions of paradise
Language and rhetoric of behavioural economics. Part 2 of 3: Do you speak normal?
[…] Can we prevent Stuxnet-like cyberthreats in industrial plants just through compliance with technical standards?
Do women like infographics more than men?
Can we measure the effectiveness of video lessons for the purpose of learning physics? [...]
It seems to me that as a matter of very basic and preliminary assurance and normalisation any knowdging experiment should follow the principles identified by the European code of practice for socio-economic research: Upholding scientific standards, Compliance with the law, Avoidance of social and personal harm […]
- 5.2 | February 2016: Knowdging and visions of paradise
Language and rhetoric of behavioural economics. Part 1 of 3: Do we have a problem?
[…] Knowdging does not differ too much in the 21st Century from pre-historic shamans’ practices but for the aspiration, intention or pretence to be scientifically driven. […]
- 5.1 | January 2016: What is the essence of data science?
About the first rule of any continuos development programme
For a short answer, I said, we can borrow the golden rule of the Royal Electrical and Mechanical Engineers Corps: "above all, keep an eye on the ball“ […]
- 4.12 | December 2015: Do you know the value of your life?
About the responsibility of information and the public utility of "new" behavioural economics
History and everyday life are full of innumerable optimal decisions you really want to avoid, like the use of gas chambers at Auschwitz or cooking eggs florentine in a microwave oven… to save time! […]
- 4.11 | November 2015: Personas in search of an author and the ecstasy of agile requirements
About what constitutes an advertisement or the tipping point question for digital designers
[…] Design personas are not made for accuracy of the representations but for precision of the actions we expect to engineer through them, reducing the uncertainty associated with our creativity and our bias, preferences and projections […]
- 4.10 | October 2015: Changing minds: can open data deter finance professionals from misleading customers?
About the corruption of and the systematic errors made by approved persons
[…] If these are approved persons, I thought, I should be a nobel prize […]
- 4.9 | September 2015: Big boys, the cunning of copyright and the looming of the syndication right
How to make people managing their intellectual property and claim their money
[…] In this article I explain why I believe time has come to introduce in the copyright law - and implement in the practice of collecting and distributing royalties thanks to data mining and other big data technologies - a syndication right as an universal way to realise in the digital market space long established principles of attribution and reproduction[…]
- 4.8 | August 2015: Innovation in recruitment: talking royalties instead of wages
About resourcing and developing new businesses using the right and fair recruitment process
[…] One of the past situations in which I applied this technique in my businesses was related to the need of an innovative recruitment process and above all a new way to remunerate collaborators fairly and regularly in spite of the uncertainties of the digital economy and the lack of financial resources typical of a micro business[…]
- 4.7 | July 2015: Transparency is the new privacy. Part 2: Accountability
About public procurement, policies and information security
[…] I understood that for the last almost eight years I had been producing an entire portfolio of innovative ideas that my fellow librarians, geeks and communication experts, particularly active in Government, in libraries and in the media sector, kept on monitoring, spying, copying, gossiping and sharing (without my consent) and above all most of the time misunderstood, simply because they preferred to copy or laugh at me instead of asking me if was not the case to do some work together […]
- 4.6 | June 2015: Transparency is the new privacy. Part 1: Trust
About public procurement, policies and information security.
[…] I came to the conclusion that on the two very important themes of trust and accountability, that are extremely relevant for change management, there is an urgent need to increase the transparency of public processes and to fill a policy gap […]
- 4.5 | May 2015: Take care of your bacteria
Do scientists and GPs have the right information to fight antibiotics resistance?
[…]The existence of confirmation bias among scientists doctors and healthcare professionals in respect of our antibiotics consumptions and self-prescription needs is an educational problem of the same relevance of the patients’ ignorance about types of infections, hygiene, antiseptics and bacteriostats.
- 4.4 | April 2015: Is the evidence not enough?
About an application for british citizenship and a stakeholder pension
I did make something that can be perceived as insanely anomalous and risky. But actually, it was a decision carefully and confidently planned even if within an uncertain framework, as it always happens with all sort of novelties.[…] Nobody really wins anything if I lose the right to live, to work and to have my stakeholder pension transferred here from another European country whereas we all have to fight new, unbelievable cross party battles for equality and democracy. That starts with the right to vote where you live.
- 4.3 | March 2015: If change does not come easy, make it easier to change
About the planned revolution of planning processes
[…]if we really want to see significative, fair and lasting changes in a number of contexts we need to imagine, design and implement new processes, more inclusive and more transparent on people views […]
- 4.2 | February 2015: Isn’t it time to start the calculation game?
About thinking styles and judgement errors that make human intelligence unaffordable for the machines
[…] Being able to recognise we all have different types of intelligence can also help against aggressive manipulative developments of behavioural communications […]
- 4.1 | January 2015: Let's talk about the money
About me, my banks and the insane fathers
The legacy bias in medical records - if we can put it this way - is that history is paramount and gives credibility to the assessment. The legacy bias in financial records is that velocity is paramount and the latest insight about clients records and their transactions gives an advantage
- 3.12 | December 2014: Lessons learned from the defeat of Google Authorship and catalogues' contests
About the furore of data fundamentalists against digital copyright
What does it mean reducing differences to insignificant variations of what tends to be inevitably the same digital stuff, once we remove the human responsibility and the original intellectual contributions provided by different authors?
- 3.11 | November 2014: Nothing like a wrong bankruptcy order to spoil my reputation?
Nudging the nudgers on gamification of governance and cybercrime
I just suggested we should change the governance game, as this perpetuation of a Cop and robbers play in financial services, managing and
mismanaging people money, is just another way to incentivise more tricks and clever
scams in spite of very important internationally recognised principles of good practice and fundamental rights [...]
- 3.10 | October 2014: Let social media battles end or, at least, be traceable and regulated
About data management, programmatic advertising and other digital challenges for brands
[...] I have found the recent Lego vs Greenpeace saga very disturbing and in some ways shocking as it
revealed the ferocity of the media competition for the control of marketing and communication expenditures by global
brands. It has also said something about the difficulties of managing changes while staying (or being put) in the public
- 3.9 | September 2014: Repetita don't always iuvant
Open letter to my two Countries about digital innovation processes
[...] Switching from Amazon to Sainsbury's websites and vice-versa is almost seamless for the digital
buyer. That is the fundamental reason why requirements for brand differentiation and loyalty strategies work very
differently for online outlets. So that the perils of overstating and overestimating web analytics - seeing intelligent
design and intentional pathways in what is just network data and browsing / searching clutter - is endless [...]
- 3.8 | August 2014: Atoms need precision
Why no real change can occur in an aesthetic vagueness of words or meanings
[...] A recent biographic exhibition - that I have found marvellous - on Kenneth Clark, british
historian, curator and broadcaster, encouraged me to reconsider the case of an exhibition I visited in Paris two years ago
that has remained unpleasantly hermetic to me in respect of most of its contents for a long while: it was a complex,
difficult and nevertheless fascinating and important exhibition at the Centre Pompidou, entitled Multiversités créatives
- 3.7 | July 2014: Global internet governance needs more than the european right to be forgotten
About three assurance requirements for internet developments
[...] internet businesses must be everybody's business, in only one common regulated world of Nations
and Governments, in which no institution should be deprived of or existing without appropriated ways to manage and
preserve its collective memory - that consists at its very foundation level of nothing more than the digital equivalent of
the Domesday Book, called Whois.
- 3.6 | June 2014: You said that!
About being a rutilant innovator and persistent learner
[...] influencing and persuading professional communities and innovating practices and behaviours among
peers is not just a matter of brilliant ideas envisaged by creative people or commitment fostered by leading stakeholders
- 3.5 | Special Election Day 2014: So do you want to bully me? And how?
Why atheism is better than multiculturalism for peace and wellbeing - and even to fight bullying and defend pensions
[...] Atheists do not practice mind-reading, do not see religious metaphorical messages, opportunities
or hidden values behind human fortunes, misfortunes and daily facts of life. Instead, atheists believe in natural ethical
principles such reciprocity, responsibility, accountability and in the universality of human rights [...]
- 3.4 | May 2014: Do you sell Executive MBAs? Keep waiting!
About information management challenges for executive education
[...] There is a common bias leading many executives to assume information management expertise is
always included in contracts for other management or IT services (from risk management or due diligence advice and
training to supply of IT systems) or it is simply redundant and without peculiar business justification in their contexts
- 3.3 | April 2014: Watch that change that changes anything!
About managing interdependencies through a collaborative scheduling policy
[...] In order to reduce the complexity of the scheduling and resourcing tasks I defined
a policy that put in place some general rules, very simple to communicate and to agree with team
members as well as with actual and potential customers so that certain activities and their
interdependencies were consensually baselined. In this way we were able to identify variance risks
well in advance and to proactively funnel customers and team members to alternative schedules [...]
- 3.2 | March 2014: Let's close in on privacy crimes - and leave data collections to
libraries and archives
About the sudden naivety of special data protection laws
[...]"Proper disclosure and the organisation of proper arrangements for disclosure - I am quoting
Arlidge & Parry on Fraud, 4th ed, 2014 here - will advance the interests of justice to all the parties to the trial rather
than hinder it by burying the real issues beneath mountains of paper, accompanied by satellite skirmishing, is
- 3.1 | February 2014: I do not want your passwords! Can emotional intelligence help with IT requirements?
An organisational and holistic look at data security perversion
That environment was a perfect example of a "name only" cooperative organisation, in which what is
important, from a human resources perspective, is exactly the opposite of a true innovative and collaborative spirit.
Instead of valuing appreciative enquiries, diversity, new associative and critical thinking or original perspectives that
bring about change, such dysfunctional environments tend to encourage imitation of the most contagious, childish and
simplistic behaviours. [...]
- 2.5 | November 2013: Those Brunellas are Google’s delusions. Get over it!
Why, as long as the search engines are broken or not fit for purpose, and social media accounts can be taken over by fans,
imitators and false friends, we may need to forget the web visibility imperative
[...] Search engines and other large corporate businesses can afford the organisational, technological
and forensic endeavours useful to detect corporate crime, to prevent harmful data behaviours and network exploitations, to
report and engage with police authorities about what is going on through their 'servers side' [...]
- 2.4 | October 2013: Are you really sure you've got two ideas?
About the illusion of gaining insights and ideas just sharing access to information
[...] While checking and analysing the instances of this citation, I recalled that the first time I have
heard of it was not at all because of any internet study or search, but because of some brainstorming going on about the
future of public relations in the early 1990s. [...]
- 2.3 | June 2013: Soft (s)kills! Let's make it a bit harder
How to overcome the success of distorted and dysfunctional soft skills
[...] In a huge number of situations, from commercial transactions to therapeutical communities, from
health care to social sciences research or letting agencies, what really matters in order to deliver a certain service is
to follow the procedure, not to talk with people: customer services act certain roles, following certain scripts. Whatever
unexpected can be very challenging and disappointing. That's why the soft skill training industry has quickly absorbed
expertise and trends from the media and the performative arts (such reality shows, threatre, classical operas) and from
the sport metaphors - mostly football. [...]
- 2.2 | May 2013: No, cyber security training does not solve the problem
What is really missing in the fight against cyber crime?
[...] Probability theory is not useful in a court of law even when it is obviously useful to make
decisions in other fields. Statistics does not answer any real fundamental question about the truth - limited by its own
factual, human, contextualised and falsifiable nature, the question of ascertain a certain truth is still what really
matters in the law, as well as in any scientific and technical debate. [...]
- 2.1 | March 2013: Professionalism is what you want
About the role of professional associations in a lifelong
[...] Missing a measure for lifelong learning (while we are going deeper and deeper in a knowledge
economy with technologies changing very quickly and the smart professionals and paraprofessionals all together learning on
the job and on the opportunities they have) is something that has devastating long term impact on the very idea of
'professionalism' and can erode trust in formal education and qualifications." [...]
- 1.2 | December 2012: Britishness for professionals
[...] Coming soon [...]
- 1.1 | March 2012: A picture is worth a thousand words - or zero
About the challenges of visual communication in an hyper-connected global digital world
[...] A proverb well known in several countries and languages says "A picture is worth a thousand
words". There is an English version of the same proverb that adds "and yet picture books are for infants": I think we
should also include after infants, the aged, the disabled and... the Chief Executives! [...]